Return Policy

Shipping

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times does not include travel time, please allow an additional week to receive after you order has been shipped:

North America: 2-3 weeks

We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & exchanges

We gladly accept exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

We don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently asked questions

 

Returns & Exchanges Detail

 

We gladly accept exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
We do not offer refunds for any reason.

We are happy to exchange any dresses returned within 14 days of receipt. Dresses must be returned in it's original packaging in clean, unworn condition with tags still attached and must be accompanied by original invoice to be eligible for an exchange. Absolutely no exchanges can be accepted after 14 days for any reason.

Dresses returned rolled up and or in alternate packaging will not be accepted. Dresses smelling of cigarette smoke, perfume, soap or any other odor will not be accepted.

 

Estimated Delivery Date

 

All dresses are normally shipped in 2-3 weeks from time of order. Please allow one extra week for domestic delivery and 2-3 extra weeks for international delivery. Please note that if you order late and do not receive your dress in time for your event, we will be unable to refund your order on these grounds. Exchanges will be welcome as per my exchange policy.