REFUND POLICY/ TERMS AND CONDITIONS

REFUNDS & EXCHANGES

Everyday Clothing

We do except returns on our regular clothing on a case-by-case basis.  This does not include flower girl dresses or special occasion dresses, hair accessories or intimate items. Please contact us regarding your return prior to mailing it back to us.  

Flower Girl Dresses, Special Occasion, Pre-Order Clothing

We are happy to accept exchanges only on flower girl dresses and special occasion dresses.  We are unable to provide refunds on these items.  However, if there is ever a problem with your order, please contact us within 7 days of receipt of your order.   

Custom made, Made to order items

We are unable to accept returns or exchanges on custom made or made to order items.  These items are not stocked and are made just for you after your order is placed and so they are not returnable or exchangeable.  However if there is ever a problem with your order please contact us and will do our best to correct it. 

Domestic Orders:

- Contact us with your exchange request within 7 days.

- Return the item within 14 days. (No turns can be accepted after this 14 day period).

- Please be sure to include your order receipt or order information and a note stating the new size, color, style, etc. that you will be needing. 

We are also unable to cover shipping costs for exchanges and once your exchange request is approved you will need to pay re-shipping costs here: Re-Ship Fee 

International Orders:

Please note that if you are an international customer returns and international re-shipping fees will need to be paid 100% by customer so be sure to measure correctly before ordering and contact us if assistance is needed.

Conditions of Return

We are happy to exchange any dresses returned within 14 days of receipt. Dresses must be returned in it's original condition, clean unworn condition with
tags still attached and must be accompanied by original invoice to be eligible for an exchange. Absolutely no exchanges can be accepted after 14 days for any reason. Dresses returned rolled up or bawled up, worn or damaged can not be accepted. Dresses smelling of cigarette smoke, perfume, soap or any other odor will not be accepted. 

Eligible Refunds 

We are unable to accept returns or exchanges on custom made or made to order items.  These items are not stocked and are made just for you after your order is placed and so they are not returnable or exchangeable.  However if there is ever a problem with your order please contact us and will do our best to correct it. 

Returns for refunds cannot be accepted for sale and clearance items.  These items are final sale.  We are happy to exchange size if the needed size is still in stock.  Customer is responsible for paying return shipping and Re-Ship Fee for the exchange item.  Regular priced (non-sale) clothing returns are accepted for our regular everyday clothing only on a case by case basis. We do not accept returns for refund on Flower Girl, Special Occasion dresses, hair accessories or any intimate items.  But please contact us if you have any problems with your order. 

Re Shipping Fee