HANNAH ROSE VINTAGE BOUTIQUE
RETURN, EXCHANGES, REFUNDS & ORDER POLICIES
We want you to be happy with your Hannah Rose Vintage Boutique purchase. Please review our policies carefully before placing an order, particularly when purchasing special occasion dresses, custom-made items, or products needed for a specific event.
If you have a question or concern about your order, please contact us at info@hannahrosevintageboutique.com or use the chat bubble on our website. We appreciate the opportunity to assist you and resolve concerns whenever possible.
1. RETURNS & EXCHANGES
SPECIAL OCCASION DRESSES
Many of our special occasion dresses are ordered from our production partners or made specifically for you after your order is placed. We do not offer a try-on service, and our standard policy is that special occasion wear is not eligible for return simply because of a change of mind or personal preference.
However, we understand that individual circumstances arise. Return requests may be considered on a case-by-case basis, subject to the conditions outlined in this policy and applicable law.
Please contact us for approval and return instructions before sending any item back. Unauthorized returns may not be accepted.
EXCHANGES
We are happy to consider exchanges for a different size, color, or style when available.
Contact us within 7 days of delivery to request an exchange.
Approved returns for exchange must be shipped back within the applicable return period specified in our instructions.
All items must meet the return condition requirements outlined below.
Customers are responsible for return postage and any shipping costs associated with sending a replacement item.
Exchanges depend on availability and cannot be guaranteed.
Please contact us before returning an item so we can confirm eligibility, availability, and the applicable fees.
CUSTOM MADE AND MADE TO ORDER ITEMS
Custom-made and made-to-order (MTO) items are produced or sourced specifically for your order. These items are generally not eligible for cancellation after production has commenced or for returns or exchanges due to a change of mind, incorrect customer measurements, or ordering the wrong size.
This restriction does not affect any rights or remedies available to you under applicable law, including rights relating to defective, damaged, misdescribed, or incorrectly supplied goods.
2. Return Timeframes and Item Condition
Please inspect your order and try on eligible garments as soon as they arrive.
If you notice a problem with your order, contact us as soon as possible, preferably within 24–48 hours of delivery, and no later than 7 days after delivery for standard return or exchange requests.
Unless otherwise required by law or agreed by us in writing, approved returns must be shipped within the timeframe specified in your return authorization. We may decline discretionary return or exchange requests for items that have been in the customer's possession for 14 days or longer.
CONDITION OF RETURNED ITEMS
Our garments are shipped clean and unscented. To qualify for an approved return or exchange, an item must be:
Unworn, unwashed, and undamaged.
Free from perfume, smoke, detergent, fabric softener, or other odors.
Free from stains, makeup, deodorant marks, alterations, and signs of use.
Returned with any original tags, accessories, and packaging, where applicable.
Items that do not meet these conditions may be refused for a discretionary return or exchange. If an item is refused, the customer may be responsible for the cost of having it shipped back.
These conditions do not limit any rights you may have if an item arrives defective, damaged, or otherwise fails to conform to applicable legal requirements.
3. RETURN SHIPPING, EXCHANGE FEE & RESTOCKING FEES
Our business ships from Dallas, Texas.
Unless an item was incorrectly supplied or another remedy is required by law, customers are responsible for the postage costs associated with returning an item and for the shipping costs of any replacement item.
For approved size or color exchanges, customers may be required to purchase our designated Reship Fee Listing. This fee covers the shipment of the replacement item and any disclosed exchange-processing or restocking charge included in that listing.
DISCRETIONARY RESTOCKING FEES
Where a return or exchange is approved at our discretion, we reserve the right to apply the following restocking fees, provided the fee is disclosed before the customer proceeds with the return:
Standard eligible items: Up to 15% of the original purchase price.
Special-order or non-stock items that must be custom-made, etc: Up to 30% of the original purchase price. These do not apply to errors made by our company or manufacturer.
Any applicable restocking fee will be communicated before the return is finalized. These fees will not be applied where prohibited by law or where a refund or other remedy is legally required without such a deduction.
Original outbound shipping charges are generally non-refundable where shipping has already been provided, except where a refund is required by law or the charge is refundable because of an error on our part.
Store credit may be offered on a case-by-case basis where appropriate and permitted by law.
4. NON-RETURNABLE AND FINAL SALE ITEMS
The following items are generally excluded from discretionary returns and exchanges:
Hair accessories and intimate items: These are final sale for hygiene and resale reasons.
Final sale items: Items with prices ending in .97 are designated final sale and are not eligible for discretionary return or exchange.
Custom-made and made-to-order items: These are generally not eligible for returns or exchanges due to a change of mind or incorrect customer measurements.
Accessories: Accessories are final sale and are not eligible for discretionary exchanges.
Sale items: Sale items may be eligible for exchange or store credit only, at our discretion, unless otherwise stated in the listing or required by law.
These exclusions do not remove any applicable legal rights relating to defective, damaged, misdescribed, or incorrectly supplied products.
5. ORDER CANCELLATIONS
Many of our products are not held in stock and are ordered from our production partners or made specifically for you after your order is placed.
We accept cancellation requests submitted within 24 hours of the original order placement time if the order has not entered production or fulfillment, subject to applicable consumer rights.
Within 30 minutes: Customers may request cancellation, and refund.
After 30 minutes but within 24 hours: Customers may still request cancellation, but approval depends on whether processing, production, or fulfillment has begun.
After 24 hours: Cancellation is generally unavailable if the order has entered production or fulfillment, subject to applicable consumer rights.
To request a cancellation, email info@hannahrosevintageboutique.com or contact us through our website chat bubble. Please include your order number.
After the 24-hour window, an order may already have entered production or fulfillment. We cannot guarantee cancellation once production, sourcing, or fulfillment has commenced, and cancellation requests may be declined where the order can no longer be stopped.
If a cancellation is approved, any applicable refund will be processed to the original payment method, subject to our Refunds Policy and applicable law.
This policy does not override any mandatory cancellation rights that may apply to your purchase.
SHOE ORDERS & SHIPPING TIME
Shoes generally require 18–21 business days for shipment, as stated in the applicable product information.
Cancellation requests for shoes must be submitted within 24 hours of the order date. Cancellations after this period cannot be guaranteed and depend on the order's production and fulfillment status.
-Please measure your child's foot carefully and consult the relevant sizing guidance before ordering. We recommend ordering one size larger to allow for socks and wiggle room.
6. REFUND PROCESSING AND DELAYED REFUNDS
Approved refunds will be issued to the original payment method. If the refund has failed to appear back onto your original payment method within several days, please contact us to investigate or to issue in a different method such as PayPal if we find that your original payment method has rejected the refund.
After a refund has been processed, the time required for the funds to appear in your account depends on your bank, card issuer, and payment provider.
Occasionally, a refund may be delayed, declined, reversed, or returned because of an issue involving the financial institution or payment provider.
If an expected refund has not arrived, please contact us at info@hannahrosevintageboutique.com. Include your order number and any relevant refund information so that we can investigate, figure out why your refund failed and work out a resolution.
Please allow us a reasonable opportunity to investigate refund issues before initiating a payment dispute, wherever reasonably possible.
7. CHARGEBACKS & PAYMENT DISPUTES
Please Contact Us Before Initiating a Chargeback!
We are committed to resolving customer concerns fairly and promptly. If you have an issue with an order, product, cancellation, return, or refund, you must contact us directly at info@hannahrosevintageboutique.com to give us a reasonable opportunity to investigate and provide a suitable resolution.
Refund Processing Issues
If a refund has been approved or processed but has not appeared on your statement, please contact us before initiating a payment dispute. Refunds may be delayed, declined, reversed, or returned due to circumstances involving your card issuer, bank, or payment provider. We will work with you to investigate the issue and determine the appropriate next steps to getting your refund to you promptly.
CHARGEBACK AND THEIR CONSEQUENCES
-Chargebacks can result in additional processing fees that are charged to us by your bank or card company, administrative costs, financial losses, and increased risk to our payment-processing services. Unnecessary or avoidable chargebacks can also negatively affect our Shopify Payments account standing and our ability to continue accepting payments.
Where a chargeback is determined to have been fraudulent, abusive, or initiated in bad faith despite a reasonable opportunity to allow us to resolve the matter directly, we reserve the right to refuse future orders from the customer, cancel pending orders where permitted by law, and restrict or permanently terminate the customer's ability to purchase from our store.
We reserve the right to review each case individually, taking into account the circumstances of the dispute, our communications with the customer, and any refund or resolution attempts.
OUR COMMITMENT TO FAIR RESOLUTION
We ask all customers to contact us first so that we can investigate and resolve concerns wherever possible. We will make reasonable efforts to address legitimate complaints and refund issues fairly and promptly. Nothing in this policy is intended to prevent customers from exercising any rights available to them under applicable law.
8. SPECIAL OCCASION DRESSES, SIZING, COLORS & DYE LOTS
SIZING
Please consult the size chart provided on each product listing before placing your order.
For flower girl dresses, the size chart is located above the size selector on the listing. Please measure your child carefully and select the appropriate size. Many of our dresses feature open-back designs that require a suitable fit to look and wear as intended.
Customers are responsible for reviewing the size chart and product details before ordering. Shipping costs associated with discretionary exchanges are the customer's responsibility.
COLORS & DYE LOTS
We make every effort to photograph our special occasion dresses accurately and provide detailed product descriptions, including fabric information where available. However, actual colors may vary slightly depending on screen settings, lighting conditions, and differences between fabric dye lots.
When stock is replenished, dresses in different sizes may come from different dye lots. Minor color variations can therefore occur, particularly when multiple dresses are ordered for the same event.
We recommend ordering fabric swatches where available if an exact color match is important to your occasion.
Minor color variations caused by screen settings or dye lots do not automatically qualify an item for a discretionary return or exchange. However, this does not limit any rights you may have if a product is materially different from its description or otherwise fails to meet applicable legal requirements.
Please review the product photographs, description, fabric details, and sizing information carefully before purchasing.
9. SHIPPING & DELIVERY TIME FRAMES & REQUESTED DELIVERY DATES
If you need an order by a specific date, please contact us through the chat bubble on our website or email info@hannahrosevintageboutique.com before placing your order.
We will do our best to provide guidance based on the processing timeframe stated in the product listing and the shipping method selected at checkout.
However, we cannot guarantee delivery by a specific date unless we have expressly confirmed such a guarantee in writing.
Delivery times may be affected by postal service delays, severe weather, holidays, customs processing, high shipping volumes, or other circumstances outside our control.
Please order well in advance of weddings, parties, and other special events. We do not recommend placing last-minute orders when delivery by a specific date is essential.
Shipping charges paid for a service that has already been provided are generally non-refundable, subject to applicable law and any error on our part.
Some shipping services include limited insurance coverage, while others may not. Please review the shipping method and coverage information displayed at checkout before placing your order.
10. DELAYED, LOST, STOLEN PACKAGES
Once your order has been dispatched, we provide tracking information where available so you can monitor its progress through the shipping carrier.
Carrier delays, delivery errors, lost packages, and theft can occur. If your tracking information shows that a package is delayed or marked as delivered but you have not received it, please contact the carrier promptly and check with household members, neighbors, or your local delivery location where appropriate.
Please also contact us so we can help determine the appropriate next steps.
Responsibility for lost, stolen, delayed, or misdelivered packages will be handled in accordance with the circumstances, the applicable shipping terms, and any rights or obligations imposed by law. We cannot automatically exclude refunds or other remedies where they are legally required.
11. INTERNATIONAL ORDERS, CUSTOMS & IMPORT DUTIES
Hannah Rose Vintage Boutique is based in the United States.
International customers are responsible for reviewing applicable import duties, customs taxes, brokerage charges, and other fees that may be imposed by the destination country, except where otherwise stated at checkout or required by law.
Customs inspections and international shipping arrangements may cause delays beyond the estimated delivery timeframe.
Orders are dispatched according to the product's processing timeframe and the shipping method selected at checkout. We cannot guarantee a specific international delivery date unless expressly confirmed in writing.
We recommend checking your country's customs requirements and the estimated shipping time before placing an order.
12. GUEST CHECKOUT & ORDER CONFIRMATION
Customers who use guest checkout may not see their order listed in a store account because they did not sign in when placing the order.
Order confirmations and shipping notifications are sent to the email address provided at checkout, subject to the operation of the applicable checkout and notification systems.
If you cannot find your order confirmation, please check your junk or spam folder and verify that you used the correct email address.
If you are still unable to locate your order details, contact us with the information available to you so we can assist.
Please check your confirmation carefully before placing another order. If you accidentally submit a duplicate order, contact us immediately. Duplicate orders are subject to our cancellation policy and are not automatically eligible for cancellation or refund once processing or fulfillment has progressed.
13. CONTACT US & RETURN REQUEST FORM
Before returning any item, please contact us for approval and instructions.
Email: info@hannahrosevintageboutique.com
You may also contact us through the chat bubble on our website for faster response.
Please include your order number and a description of your concern. If the issue involves damage, a defect, or an incorrect item, please include clear photographs where possible.
If your return or exchange is approved, please complete and include our Return Request Form with the returned item.
Kindly print, complete, and include our Return Request Form with your return item. Additionally, please purchase our Reship Fee Listing for size/color exchanges. This fee covers the cost of shipping a replacement item to you, along with a restocking processing fee.
For size or color exchanges, please follow the instructions provided by our team regarding return postage and the Reship Fee Listing, where applicable.
Please do not send items back without first receiving return instructions.
Thank you for choosing Hannah Rose Vintage Boutique. We appreciate your business and the opportunity to assist you. We will make reasonable efforts to resolve customer concerns fairly while maintaining the quality and service our customers expect.
Hannah Rose Vintage Boutique
